Terms & Conditions

Suite Tariff: Suite Tariff is quoted per couple, per night on a Double / Twin basis. Suite Tariff includes accommodation, platter and glass of wine or beer on arrival, complimentary mini bar (alcoholic & non-alcoholic beverages & snacks), full breakfast. Complimentary WIFI. All Suite rates are quoted in New Zealand dollars inclusive of 15% goods and services tax (GST).

 

Child & Extra Person Policy: Children are most welcome when booking exclusive use, otherwise we only accept children over 12 years of age.

 

Cancellation Policy: Within 30 days of arrival date – 30% of all room nights booked will be charged

Within 10 days of arrival date – 100% of all room nights booked will be charged

 

Minimum Stay Period: A minimum 2 night stay applies, except for NZ statutory holidays, when a minimum 3 night stay applies. Public holiday dates as follows:

Labour Day 23 – 26 Oct 2020

Christmas and New Year 25 Dec 2020 – 4 Jan 2021

Auckland Anniversary Weekend 29 Jan – 1 Feb 2021

Waitangi Day 5 – 8 Feb 2021

Easter 2 – 5 April 2021

ANZAC Day 23 – 26 April 2021

Queen’s Birthday Weekend 4 – 7 June 2021

Labour Day 22 – 25 October 2021

Christmas and New Year 24 Dec 2021 – 3 Jan 2022

 

Check in / Check out: 1500 Check in / 1100 Check out

 

Period of Occupancy: Confirmed rooms will usually be available for occupancy after 3pm on the day of arrival, check-out time is 11am. Late or extended check out is subject to availability and may incur an additional charge.

 

Payment: A 30% Deposit is due at time of booking. Final payment is due upon arrival.

 

Confidentiality: All information provided to us is private and confidential and may not be disclosed to third parties for whatever reason or purpose

 

Smoking: Please note that due to New Zealand law all areas within the Lodge are classified as “smoke free”. We encourage guests wishing to indulge in smoking to do so away from the main Lodge whilst enjoying the beautiful surroundings.

 

Arrangements for use of Lodge facilities including the Lodge’s private helipad need to be pre-arranged with the Lodge management. Our normal hours of operation for all excursions, arrivals and departures are from 9am-5pm.

 

Privacy Policy: If for any reason, Mercury Ridge is unable to accommodate you after your booking is confirmed, we will notify you immediately by e-mail. Mercury Ridge is an accommodation provider located in Cooks Beach, New Zealand. We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent. Credit card details entered are securely encrypted and all payments processed on this website are done through a certified PCI compliant payment gateway. Legal Trading Name: Mercury Ridge Limited.

 

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